Refund policy
30-day returns
You have 30 days from the date you receive your order to request a return.
Damaged or defective items
If your item arrives damaged or defective, email us at support@eamala.shop within 30 days of delivery with your order number and a photo of the issue. We’ll send you a free replacement or a full refund, and we cover the cost of return shipping if a return is needed.
Changed your mind?
We accept returns of unused items in their original packaging. The customer is responsible for return shipping costs.
For hygiene reasons, filter cartridges and showerheads that have been installed or used cannot be returned unless they are defective.
How to start a return
- Email support@eamala.shop with your order number and the reason for your return.
- We’ll reply with the return address and instructions.
- Once we receive and inspect your return, we’ll notify you and process your refund.
Please do not send items back without contacting us first. Returns sent to any other address, including our business address, cannot be accepted.
Refunds
Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take a few extra days to appear on your statement.
Exchanges
Want a different scent? Contact us within 30 days of delivery and we’ll help you exchange your unused filter cartridge.
Late or missing refunds
If you haven’t received your refund after 10 business days, please check with your bank or card provider first. If you still need help, email us at support@eamala.shop.
Questions?
Email us anytime at support@eamala.shop. We reply within 1–2 business days.